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FAQ

Shipping within the USA can take about 15-35 business days to arrive. Shipping internationally can take around 15 - 60 business days to arrive depending on more factors (see Shipping Policy page for more details). Please be patient with international orders as they will inevitably take longer to get to you, allow 15 – 25 days before you inform our customer service team of a missing order.

We gladly accept Visa, MasterCard, American Express & PayPal


CarlClement cannot be held responsible for custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee. CarlClement is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.

If your order has not arrived in the specified delivery time, you can track your order to see where it is located. Sometimes orders are delayed due to customs hold ups (see more on the Shipping Policy page). Please also reach out to our customer service team at office@carlclement.com and we will provide you with an update.

Once your order has been shipped you will receive a tracking number (if available) per Email that you can use to get the latest updates on your shipment. 

The tracking number will only be available after the item was shipped.

Our order process is very simple. Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 4 - 6 business days (read more on the Shipping Policy page). Email the customer service team on office@carl-clement.com if further assistance is required at any point.


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